Policies

Less than 24 hour notice may result in a charge equal to 20% of the reserved service amount.

Booking deposits on cancelled appointments may not be subject to refund.

“No Shows” may be charged 50% of the reserved service amount. After a no show or a late cancellation without 24 hour notice should occur, the guest may be asked to pre-pay their full service amount before booking their next service.

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If a guest arrives more than 10 minutes late for their appointment, the guest may be asked to reschedule.

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We do not make reminder calls for appointments. If you have registered with our online booking system, and have opted in for reminders, you will receive an email and/or text message reminder. If you do not receive the reminder message, the above policies will remain in effect.

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Thank you for your understanding,

LUSH 35

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